Terms and Conditions
Conditions of use of the site and general conditions of sale on the internet
Any online purchase made on the lacense.com website is subject to prior knowledge and acceptance of these conditions.
1. Definitions
- Article: Products, courses, events, videos and services of all kinds offered for sale on the Site
- Customer: non-commercial natural person carrying out the Order, and holding full legal capacity.
- Order: commitment to purchase all of the Items selected by the Customer via the Site's e-commerce service.
- Site: website published by LA CENSE and accessible at the address https://lacense.com
2. Preamble
These conditions of use of the site (hereinafter “CUS”) and general conditions of sale (hereinafter “CGV”) apply exclusively between any Customer/visitor of the site and the company HARAS de la CENSE SARL whose head office is located RD 988 78 730 ROCHEFORT in YVELINES registered in the Versailles Trade and Companies Register under number 350 681 524 (hereinafter “La Cense”).
Any Internet user can read the CUS and CGV from all the pages of the Site.
The CUS and CGV are applicable without restriction or reservation to all Items offered for sale on the Site.
Any Order on the Site is conditional on prior and unreserved consultation and acceptance by the Customer of these CUS and CGV and the applicable prices.
The validation of an Order following the order procedure proposed on the website constitutes acceptance of these CUS and CGV.
These CUS and CGV take precedence over any other document.
3. WARNING
Interactions with horses
Riding and handling horses is potentially dangerous. La Cense is not responsible for any accidents that may occur following the purchase of items. This is particularly the case when putting into practice advice promulgated in the videos broadcast by CENSE or when using materials purchased online or at the Cense store.
Reservation and assessment of technical level
When purchasing a course, the description of the lacense.com site allows you to evaluate the level of technical difficulties offered. The prerequisites mentioned on the site release the Cense from all responsibilities, when registering a customer who does not validate these prerequisites. When a technical deficiency is noted and for security reasons, Cense may be required to prohibit the client from continuing the course. He is granted a credit, for the total amount of his reservation, valid on all La Cense items.
Booking with a personal horse
In the event that the client participates in a La Cense course or event with his own horse, he is entirely responsible for his horse, during and outside of supervision times by the La Cense team. La Cense undertakes to provide the necessary means to accommodate its horse (water points, accommodation, bedding, etc.) but in no way intervenes in the daily and health management of the horse. These horse-related space and logistics services do not in any way constitute a deposit contract. The owner remains responsible for his horse, particularly in the case of possible damage caused by the animal. As such, Cense recommends that the owner take out Equine Owner Civil Liability.
Furthermore, any incident occurring outside of supervision times cannot in any way call into question the responsibility of the Cense. Supervision times are understood to be the periods included in the timetables communicated to clients, when a La Cense teacher is present.
Conditions of participation in equestrian services
For safety reasons, conditions of participation in equestrian services (rides and initiations) apply:
Natural pony: from 3 years to 1m35
Pony games: from 6 to 10 years old, up to 1m35
Walk in the forest: from 11 years old, minimum 1m45
Walking gang: from 11 years old, minimum 1m45
Private getaway: from 11 years old, minimum 1m45
The supervisor reserves the right not to carry out the service if he considers that the safety conditions are not met.
Secret of correspondence
It is reminded that the secrecy of correspondence is not guaranteed on the Internet and that it is up to each user of the Internet to take all the appropriate measures in order to protect his own data and / or software from the contamination of the Internet. possible viruses circulating on the Internet.
The sale of Items on the Site is exclusively reserved for retail sales and individuals.
Under no circumstances may the Site be used by professional Customer sellers, alone or in groups, regardless of the method of marketing their products (trade fairs, sports competitions, equestrian establishments, etc.). The Customer therefore acknowledges and accepts that the Items can only be purchased in quantities corresponding to the average needs of a consumer, both with regard to the number of Items ordered in a single order and to the number of individual Orders respecting the usual quantity an average consumer spends for the same product. LA CENSE reserves the right to refuse an order clearly validated by a professional seller Customer.
Any Customer declares to be informed of the lack of reliability of the Internet network, especially in terms of relative security in the transmission of data, unguaranteed continuity in access to the Site, unguaranteed performance in terms of volume and speed of transmission data and virus propagation.
The CUS and CGV may be subject to modification, the applicable conditions are those in force on the Site on the date your order is placed.
The handling of a defective or non-compliant Item (replacement or refund) or the exercise of a right of withdrawal can be done directly at LA CENSE, at the address indicated above.
An Item purchased at the CENSE store cannot be supported via the Site's services.
4. IMAGE RIGHT
Any adult Customer can freely and free of charge create a customer account via the “Create an account” section.
The creation of a customer account is carried out by the Customer by completing the form provided to them for their identification data.
This account is strictly personal to him and allows him to identify himself before validating each Order.
When creating the Customer Account, the Customer enters the data which allows his identification under his full responsibilities, controls and directions and undertakes to communicate complete, accurate and up-to-date information, and not to usurp the identity of a third parties, nor to hide or modify their age.
When creating a Customer Account, the Customer chooses his username (email) and password.
If the chosen identifier is already assigned, the system prompts them to choose another one.
Usernames and passwords are personal and confidential. The Customer is solely responsible.
The Customer undertakes to keep his password secret and not to disclose it under any pretext and for any reason whatsoever.
In the event of suspicion of the use of the identifier and password by a third party, the Customer must immediately alert LA CENSE in order to change their password and/or choose to have their customer account closed.
LA CENSE reserves the right to close any customer account and consequently refuse any sale to a Customer in the following cases:
– Failure to pay one or more previous Orders,
– Abusive, unfair or fraudulent use of the Order service offered on the Site or non-compliance with any of the Customer's obligations defined in the General Terms and Conditions.
In this case, LA CENSE sends an email to the Customer concerned at the address communicated by the latter when creating their customer account informing them of the deactivation of their username and password and the closure of their account. .
Generally, the Customer is informed that his account may be closed following the Customer's first request sent by email to LA CENSE.
5. CREATION OF A CUSTOMER ACCOUNT
Any adult Customer can freely and free of charge create a customer account via the “Create an account” section.
The creation of a customer account is carried out by the Customer by completing the form provided to them for their identification data.
This account is strictly personal to him and allows him to identify himself before validating each Order.
When creating the Customer Account, the Customer enters the data which allows his identification under his full responsibilities, controls and directions and undertakes to communicate complete, accurate and up-to-date information, and not to usurp the identity of a third parties, nor to hide or modify their age.
When creating a Customer Account, the Customer chooses his username (email) and password.
If the chosen identifier is already assigned, the system prompts them to choose another one.
Usernames and passwords are personal and confidential. The Customer is solely responsible.
The Customer undertakes to keep his password secret and not to disclose it under any pretext and for any reason whatsoever.
In the event of suspicion of the use of the identifier and password by a third party, the Customer must immediately alert LA CENSE in order to change their password and/or choose to have their customer account closed.
LA CENSE reserves the right to close any customer account and consequently refuse any sale to a Customer in the following cases:
– Failure to pay one or more previous Orders,
– Abusive, unfair or fraudulent use of the Order service offered on the Site or non-compliance with any of the Customer's obligations defined in the General Terms and Conditions.
In this case, LA CENSE sends an email to the Customer concerned at the address communicated by the latter when creating their customer account informing them of the deactivation of their username and password and the closure of their account. .
Generally, the Customer is informed that his account may be closed following the Customer's first request sent by email to LA CENSE.
6. FEATURES OF THE ARTICLES
The Items available for sale are those which appear on the Site. Offers are valid as long as they are visible on the Site.
They are offered within the limits of availability displayed on the Site.
LA CENSE reserves the right to withdraw from sale, at any time, any Item present on the Site and/or to replace or modify any information associated with the Items appearing on this Site.
In the event of unavailability of an Item, after placing their Order, the CUSTOMER is informed by email, their order then being automatically canceled, without possibility of recourse for the Customer, payment being only made on Items shipped.
Items for sale on this site are only available for delivery in mainland France.
The characteristics of the Items sold on the Site (photographs, graphics and descriptions of the Items, etc.) are given for information purposes only and may vary over time. Only the visual of the Item displayed at the time of the Order must be taken into account by the Customer. The characteristics and visuals are non-contractual.
In the event of errors or omissions relating to the description of an Item, LA CENSE's liability is limited to reimbursement of the reasonable costs of returning the Item incurred by the Customer.
7. ORDERING ITEMS
Any Order requires the registration of the Customer or the identification of the Customer. It implies an obligation to pay.
The Customer declares to be at least 18 years old and can attest on their honor of their legal capacity to make the purchase. If he is a minor, he guarantees that he has parental authorization to place his Order, which he sends by email to info@lacense.com. To place an Order, the Customer must follow the online purchasing process and click on “Order” to submit the Order.
Payment of the Order constitutes acceptance of these conditions, the price of the Items and the content of the Order.
After validation of payment, LA CENSE sends the Customer an e-mail confirming their Order.
Any Order is subject to prior acceptance by LA CENSE and is only definitively confirmed after receipt by the Customer of an e-mail confirming the shipment of the Item(s).
If the Customer does not receive any email following their Order, it is their responsibility to contact LA CENSE customer service following the terms described in article 14 of these conditions.
LA CENSE cannot under any circumstances be held responsible in the event of an entry error or transmission of an entry error not allowing the delivery of the confirmation email and/or the Articles.
The Customer is recommended to print the Order confirmation email.
For any questions relating to the tracking of an Order, the Customer must contact customer service following the procedures described in article 14 of these conditions.
8. PRICES OF ITEMS
Prices are indicated on the Site in euros, all taxes included (TTC), excluding processing and shipping costs.
They take into account VAT and any reductions applicable on the day of the Order.
Any new taxes or contributions, particularly environmental ones, may be reflected in the sale price of the Items.
The prices of the Products exclude delivery costs (postage, packaging and preparation of the package according to the amounts in force).
The amount of shipping costs is specified on the Site before validation of the Order.
LA CENSE reserves the right to modify the prices of the Items at any time, the Items being invoiced on the basis of the prices in force at the time of validation of each Order.
The price of the Items invoiced is therefore that indicated during the Order.
THE ITEMS REMAIN THE FULL PROPERTY OF CENSE UNTIL FULL PAYMENT OF THE PRICE, WHICH THE CUSTOMER ACKNOWLEDGES AND ACCEPT.
9. PAYMENT OF THE ORDER
The price invoiced to the Customer is the price indicated in the Order confirmation sent to the Customer by email.
The Order is payable immediately, by credit card (CB, Visa, MasterCard).
The Customer is informed by e-mail, once the Order has been shipped, that their invoice, including delivery costs and applicable VAT, is accessible online in the customer account.
Transactions carried out on the Site are entrusted to a secure online payment platform PAYBOX.
They are secured by a solution which presents highly secure pages for entering payment data: card number, expiration date and visual cryptogram.
10. DELIVERY CONDITIONS
The Items are delivered only to the countries indicated in article 6 of these conditions.
The Customer will receive an Order number by email confirming that it has been received.
11. DELIVERY TIMES
The Items are delivered to the delivery address indicated by the Customer when placing the Order.
LA CENSE makes its best efforts to deliver the Order within a maximum period of 3 (three) working days from the Order and undertakes to ensure that delivery is made within a maximum period of 30 calendar days.
In the event of a delay in delivery of more than 7 working days compared to the above-mentioned maximum period, the Customer may contact LA CENSE by e-mail to instruct it to carry out delivery within a reasonable additional period. In the event of non-compliance with this new deadline, the customer may request LA CENSE by e-mail to cancel their Order.
The contract and therefore the sale will be considered terminated upon receipt by LA CENSE of the email or a letter by which the Customer informs it of its decision unless delivery has taken place between sending and receipt of the Customer's email or letter.
In the event that the Order is definitively canceled, the Customer will obtain a refund of the price paid for their Order within 7 days following the cancellation confirmed by e-mail.
In the event that the Customer receives the package after the cancellation of their Order, LA CENSE will reimburse the Items and the return costs, upon receipt of all of them in their perfect original condition.
Each delivery is deemed to have been made as soon as the package is made available to the Customer, in particular by the carrier, as evidenced by the control system used by the carrier.
If the package is damaged or if the Item does not correspond to the Customer's Order, the Customer must initiate the return procedure described in article 30 below within 12 calendar days after shipment.
LA CENSE cannot be responsible for late delivery due exclusively to unavailability of the Customer.
If, for the same Order, the delivery dates of several Items differ, the delivery date is based on the date furthest from the order date.
12. RETURN
In the event of delivery of an Item that does not correspond to the Customer's Order, or of a defect linked to transport, the Customer may return said Item after obtaining a return voucher from LA CENSE by contacting La Cense by telephone at 01 30 88 49 00.
This reimbursement procedure is exclusive of any exchange, in order to spare the Customer the deadlines and terms of exchange procedures likely to present a major inconvenience for the latter.
The Customer can obtain a return voucher from LA CENSE:
– If the package is damaged (and in this case, the Customer must refuse delivery or obtain a damage certificate from the carrier);
– If the Item delivered is different from the one ordered.
In these two cases, the Customer must return the non-compliant Item to obtain a refund of the price of their Order.
To benefit from reimbursement:
The Customer must contact LA CENSE, imperatively within 30 days of dispatch of their Order at the latest, to obtain the return voucher by telephone from Customer Service from Monday to Thursday from 9 a.m. to 17 p.m., and on Friday and Saturday from 9 a.m. to 17 p.m.
Any complaint made after this deadline cannot be accepted and LA CENSE will be released from all liability,
The Customer must send his non-compliant Item(s), at the latest within 14 calendar days following the date of the return receipt, in the original packaging of the Items, by tracked parcel*, to the following address:
For any order:
HARAS de la CENSE
988 RD
78 730 ROCHEFORT in YVELINES
Any non-compliant return (without the return slip) will be rejected and LA CENSE will be released from all liability.
The costs linked to the return of the Items will be reimbursed by LA CENSE only in cases where the Item delivered is different from that which was ordered or if the package is damaged.
Once the returned Items have been verified, LA CENSE undertakes to reimburse the Customer as soon as possible and at the latest within seven (7) calendar days following the date of receipt of the return package, to the bank account or the Customer's payment account used for payment of the Items.
13. RIGHT OF WITHDRAWAL
13.1. Online purchase of products
Under Community Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011 relating to consumer rights in the context of distance sales contracts, as transposed in the Customer's country, the latter is entitled to cancel his order at any time within 14 calendar days following the date on which he received the products.
The Customer therefore has a period of 14 calendar days from receipt of his Order to exercise his right of withdrawal and this without having to justify reasons or pay penalties, with the exception, where applicable, of costs return postage.
If the Customer wishes to use his right of withdrawal, he must contact LA CENSE by telephone on 01 30 88 49 00. He will then be sent a withdrawal form by email, which he must complete and return to validate his approach...
Once the procedure has been validated by telephone, the Customer proceeds with the return – shipping within 14 calendars following the date of the return slip – of his non-compliant Item(s), in the original packaging of the Items, by tracked parcel*, to the following address:
HARAS de la CENSE
988 RD
78 730 ROCHEFORT in YVELINES
Any return must include all Items covered by the Order with which the Customer is not satisfied.
These items must be returned properly protected, in their original packaging (carefully opened packaging will not be considered damaged packaging) and in perfect resalable condition (undamaged, undamaged, unused or soiled by the Customer ).
Once the return has been validated, LA CENSE undertakes to reimburse the Customer for all sums paid, excluding shipping costs, for their Order, as soon as possible and, at the latest, within thirty days following the date to which this right was exercised, to the Customer's bank account used for payment for the Items.
In the event that this return is due to an error by LA CENSE, of course the reshipment costs will be fully reimbursed upon receipt. If, on the other hand, your product does not satisfy you, the return costs remain your responsibility, and we will also refund your order.
Any delivery charges that may have been charged during shipping are refunded if the entire order is returned. However, if the order contains several items and the customer only wishes to return part of them, these delivery costs will not be refunded.
13.2. Online purchase of services
When the order concerns intangible products, three procedures can be implemented for withdrawal.
In the case of ordering dematerialized products such as online training, the customer waives his right of withdrawal given the nature of the product. Article L221-28 of the Consumer Code created by theOrdinance No. 2016-301 of March 14, 2016 – art. .
For orders of courses and events, in the event of withdrawal by the buyer, validated under the same conditions as for the products, the conditions are as follows:
– withdrawal is validated 30 days before the start of the service, the sums due or collected are given in the form of a credit.
– withdrawal is validated between 15 and 30 days before the start of the service, 10% of the sums due or collected are lost, the rest is given in the form of a credit.
– the withdrawal is validated less than 15 days before the start of the service, all sums due or collected are lost.
LA CENSE reserves the right to postpone an internship for exceptional reasons.
In the case of reservations of horse rides and experiences, the cancellation conditions by the buyer are as follows:
– the cancellation is validated more than 24 hours before the start of the service, the amounts due or collected are given in the form of a credit.
– the cancellation is validated less than 24 hours before the start of the service, all amounts due or collected are lost.
For the equi-coaching services, the cancellation conditions by the customer are as follows:
– the cancellation is validated more than 15 days before the start of the service, the amounts due or collected are reimbursed;
– the cancellation is validated between 15 and 7 days before the start of the service, the amounts due or collected are reimbursed up to 50%;
– the cancellation is validated less than 7 days before the start of the service, all amounts due or collected are lost.
14. CUSTOMER SERVICE
For any information or questions, for order tracking, for exercising the right of withdrawal or to invoke the guarantee, the Customer must contact customer service by email at info@lacense.com on 01 30 88 49 00 from Monday to Friday from 9 a.m. to 18 p.m. and Saturday from 9 a.m. to 17 p.m.
15. GUARANTEES
The invoice constitutes the guarantee certificate.
The warranty on the items sold is in all cases limited to that of the manufacturers. CENSE cannot be held liable for any damage whatsoever arising from a lack of use or maintenance, damage due to handling errors, abusive or inappropriate use. CENSE cannot be held responsible for damage and breakage due to horse tusk. Goods which have been subject to poor maintenance, poor washing or spinning are excluded from the guarantee.
LA CENSE is also not responsible for interventions carried out on certain products by a person not authorized by it.
The Items are guaranteed against lack of conformity and hidden defects under the conditions provided for in articles 1641 to 1649 of the Civil Code and L 211-1 et seq. of the Consumer Code, from delivery.
- Article 1641 of the Civil Code: the seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have it not acquired, or would have given only a lower price, if he had known them.
- Article 1648 paragraph 1 of the Civil Code: action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
- Article L 211-4 of the Consumer Code: the seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.
- Article L 211-5 of the Consumer Code: to comply with the contract, the good must:
1/ Be suitable for the use usually expected of a similar good and, where applicable:
- Correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- Present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2/ Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
- Article L 211-12 of the Consumer Code: action resulting from lack of conformity is prescribed two years from delivery of the goods.
This guarantee allows the Customer to return defective or non-compliant Items delivered for reimbursement under the aforementioned conditions.
16. CONVENTION ON EVIDENCE
The Customer acknowledges and accepts that the Order recording systems provide proof of all transactions between LA CENSE and the Customer.
The Customer acknowledges and accepts that proof of acceptance of the General Conditions of Sale is characterized by checking the mention the reference " I read and I agree to the general selling conditions " .
To this end, the Client acknowledges and accepts that the computerized data stored within LA CENSE's computer servers in reasonable conditions of security and integrity, are considered, in an irrefutable manner, as proof of acceptance of the terms of the General Terms and Conditions and proof of all transactions between LA CENSE and the Customer.
LA CENSE will archive Purchase Orders and invoices on a reliable and durable medium, in accordance with the provisions of Article 1348 of the Civil Code and guarantees access to them to the Customer at any time if he requests it in accordance with the provisions of Article L. 134-2 of the Consumer Code.
Consequently, unless LA CENSE has a manifest error proven by the Customer, the latter will not be able to contest the admissibility, validity or probative force of the General Terms and Conditions and the content of the Order, on the basis of any legal provision whatsoever and which would specify that certain documents must be in writing or signed to constitute proof.
Thus, these elements constitute evidence and, if they are produced as means of proof by LA CENSE in any contentious or other procedure, will be admissible, valid and enforceable in the same manner, under the same conditions and with the same probative force as any document that is established, received or kept in writing.
At any time, the Customer has the option to print, download, and keep on paper and electronic media a copy of the General Terms and Conditions.
17. RESPONSIBILITY
LA CENSE makes every effort to disseminate regularly updated information and update links to other sites, in compliance with current regulations. However, LA CENSE cannot guarantee the accuracy, precision, updating and completeness of the information appearing on the site.
Consequently, and with the exception of direct damage resulting from gross or intentional misconduct on the part of LA CENSE, the latter declines all liability:
- for any imprecision, inaccuracy or omission relating to information available on the Site;
- for any damage resulting from fraudulent intrusion by a third party, leading to a modification of the information or elements made available on the Site
- and more generally for all damage, direct or indirect, whatever the causes, origins, nature or consequences, even if LA CENSE has been informed of the possibility of such damage, caused due to (i) access from anyone to the Site or the inability to access it, (ii) the use of the Site, including any damage or viruses which could infect your computer equipment or any other property, and/or (iii) the credit granted to any information coming directly or indirectly from the Site.
It is up to each Internet user to take all appropriate measures to protect their own data and/or software from contamination by possible viruses circulating on the Internet.
LA CENSE reserves the right to modify the information contained in this Site at any time and without notice.
LA CENSE undertakes to describe the Items sold on the Site with the greatest accuracy and to ensure that the information disseminated there is updated in the best possible conditions.
However, LA CENSE cannot guarantee the accuracy, precision or completeness of the information made available to Customers on the Site.
In the event of non-substantial differences between the photos presenting the Articles on the Site, texts and illustrations and the Articles ordered, LA CENSE will not be held liable.
The Customer acknowledges and accepts that the prices of the Items are likely to vary between the Website and the La Cense store, and that in no case can this difference in price be the basis for a request for a total or partial refund of the Items purchased either on the Site, or in stores.
LA CENSE cannot be held liable in the event of failure to fulfill one of its contractual obligations resulting from a fortuitous event or a case of force majeure as defined by the case law handed down by the French courts.
In particular, LA CENSE will not be held responsible for any non-execution or delay in the execution of Orders, caused by events beyond its control (“Case of Force Majeure”).
A Force Majeure Event includes any act, event, non-performance, omission or accident beyond the control of LA CENSE and includes in particular (without limitation):
- strikes, shutdowns or other industrial actions.
- Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not), or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters.
- Inability to use transport by rail, boat, plane, road or other private or public means of transport.
- Inability to use public and private telecommunications networks.
- Acts, decrees, legislation, regulations or restrictions of any government.
- Strike, failure or accidents of maritime, postal or other transport.
The execution of the General Terms and Conditions will be suspended for as long as the Force Majeure Event lasts and the execution and delivery times will be extended accordingly. LA CENSE will endeavor to the extent possible to put an end to the case of Force Majeure or to find a solution allowing it to perform its contractual obligations despite the case of Force Majeure.
LA CENSE is only liable for any direct and foreseeable damage at the time of use of the Site or conclusion of the sales contract with the Customer, to the exclusion of all indirect damage.
18. LICENSE
LA CENSE grants a limited license to access and use the Site for personal and non-professional or commercial use of the Site in favor of the Client.
Under no circumstances is the Customer authorized to download or modify all or part of this Site without the express written authorization of LA CENSE.
This Site or any part of this Site must under no circumstances be reproduced, copied, sold or exploited for commercial or professional reasons without the express written authorization of LA CENSE.
The Client must not use techniques allowing the copying of a brand, a logo or any other information (in particular images, text, models) of which LA CENSE is the owner without its express written consent.
LA CENSE authorizes the Client, on a non-exclusive and revocable basis, to create a hypertext link pointing to the home page of the Site on the condition that this link cannot create against the Articles, LA CENSE or the any of its registered trademarks, is misleading, false, derogatory, infringing or could be detrimental to LA CENSE.
Under no circumstances will the creation of this hypertext link engage the responsibility of LA CENSE, in any capacity whatsoever.
19. PROTECTION OF PERSONAL DATA
The term “Personal Data” refers to any information concerning the Customer provided when using the site. https://www.lacense/com/, for example when creating a user account or during a transaction, which may include, but is not limited to, your name and contact details.
The personal data collected on the Site are intended for LA CENSE with the consent of the Customer.
LA CENSE is committed to protecting the personal data of its Customers.
All customer account information is only used within the framework of the commercial relationship with lacense.com. This information is never shared with third parties or resold. Furthermore, banking information is never in the possession of Cense. Transactions are processed entirely by Paybox.
In accordance with the provisions of Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés), under No. 1774848.
All personal data concerning the Client collected by LA CENSE are treated with the strictest confidentiality, in accordance with the provisions of law 78-17 of January 6, 1978 relating to Computing, Files and Liberties, for the purposes of processing Orders.
Personal data is collected exclusively for the following purposes:
Allow access to the contents of the lacense.com site: identifier, email address
Allow delivery of products ordered by the customer: name, first name, postal details
Allow you to contact the customer, as part of customer service, in order to prepare for their arrival on the course and/or to resolve possible problems when ordering: email address, telephone number
Allow the sending of newsletters, information and/or commercial offers with the explicit consent of the customer: name, first name, email address
Allow optimal allocation of horses during equestrian activities reserved by the client: age, size
Customers' personal information and data are necessary for the management of Orders and reservations and relationships with Customers.
They may be transmitted to service providers and contractual partners who intervene and contribute to the management of Orders and reservations.
This information and the management of Orders are also kept for security purposes, in order to comply with legal and regulatory obligations and as well as to allow LA CENSE to improve and personalize the services offered to Customers.
Personal data is kept for a regulatory period of five years from the user's last activity on the site. In accordance with the Data Protection Act of January 6, 1978, the Customer has the right to access, rectify and oppose personal data concerning him or her.
To exercise this right, the Customer must send an email or letter to LA CENSE by writing to the following address: HARAS de LA CENSE RD 988 78 730 ROCHEFORT en YVELINES and indicating their name, first name, email address and customer references.
Each request must be signed and accompanied by a photocopy of an identity document bearing the Client's signature and specify the response address. This response will then be sent within 2 months following receipt of the request.
The customer can also access information concerning him and possibly make the necessary corrections directly on the site by going to his account.
20. COMMERCIAL OFFERS AND NEWSLETTERS
When registering, the Customer specifies whether or not he wishes to receive information and/or commercial offers from Cense.
In accordance with the provisions of the GDPR, information and commercial offers from Cense are only sent to the Customer with their explicit agreement.
At any time, the customer also has the possibility of unsubscribing from the various mailings offered by lacense.com (newsletter, well-being information) with a simple click on the link provided at the bottom of the page in the latest newsletter or offer that he received.
Residents on French territory who do not wish to receive commercial prospecting calls can register their landline/mobile telephone number on the site free of charge. www.bloctel.gouv.fr or by mail to the following address:
SA Worldline
River West Building
80 quai Voltaire
95870 Bezons
21. COOKIES and AUDIENCE MEASUREMENT TOOL
When consulting the site, with the customer's agreement, information relating to navigation is recorded in “Cookies” files installed on their terminal (computer, tablet, Smartphone).
Cookies are text files that the site sends to the browser, which stores them on the Internet user's terminal (computer, mobile, etc.).
A cookie does not allow the Internet user to be identified. It records information relating to the computer's navigation on our site, and contains the information that the Internet user provides. If the Internet user is registered with LA CENSE, his computer will store an identifying cookie which will save him time each time he returns to the LA CENSE site because it will remember the Internet user's e-mail address.
These cookies are issued by LA CENSE in order to facilitate navigation on the site and make it possible to recognize Customers' browsers when they are connected to the Site.
These cookies are issued in order to:
– Establish traffic statistics (number of visits, pages viewed, abandonment in the order process)
– Adapt the presentation of the Site to the display preferences of the terminals,
– Memorize information entered in forms, manage and secure access to reserved and personal spaces such as the Customer account and manage the Order basket.
There are two categories of cookies:
Internal cookies: they come from the website that the customer consults and can be temporary or persistent
Third-party cookies: they come from other websites that have inserted elements, for example an advertising window or an image, in the pages of the site that the customer consults.
Temporary cookies (or session cookies) are deleted from the customer's computer at the end of your browsing session. They allow you to consult different pages of a website without having to enter information already transmitted each time.
Persistent cookies are stored on the customer's computer after closing their browser. They allow information such as language selection, username and password to be stored so that you do not have to enter them each time you visit the site, etc.
Cookies can have different purposes, presented in the following table:
Strictly necessary or essential cookies | They are essential for the functioning of websites and to provide the expected level of service. |
Performance and statistics cookies | They make it possible to monitor the performance of websites, for example the number of visits, the number of pages viewed, how a visitor arrives on a site or the sections that require maintenance. |
Functionality cookies | They make it possible to remember choices and preferences such as the user name or the language of the site as well as to optimize the display of pages. |
Targeting and advertising cookies | They make it possible to display relevant advertisements based on interests, limit the number of times of exposure to an advertisement or even help measure the effectiveness of an advertising campaign. |
Exhaustive list and settings of cookies used by the site (WordPress):
A cookie does not identify the Customer but is intended to indicate any previous visit by the Customer to the Site in order to help LA CENSE personalize its services.
The Customer can make settings so that cookies are deactivated and thus prevent cookies from being installed, without their express consent, on their computer.
Any settings implemented by the Customer may modify Internet browsing and the conditions of access to certain services on the Site requiring the use of Cookies.
The audience measurement tool used for the Site is Google Analytics. It has been configured in accordance with the recommendations of the National Commission for Information Technology and Liberties in order to comply with regulations. Google Analytics allows, via the allocation of a random unique identifier (cookie), to measure the number of visits, the number of pages viewed, your activity on the site and your frequency of return. It also collects browser (such as approximate location, default language) and device (such as type, make and model) information. All of this information is anonymized and in no way allows the customer/visitor to be personally identified or traced back to them. This data is kept for a period of 12 months.
The Site uses computer applications from third parties, which allow the Client to share content from the Site with other people or to make known to these other people their opinion regarding content on the Site. (Social networks such as Facebook, Google+, Twitter, etc.)
When the Customer consults a page of the Site containing a “Share” or “Like” button, his browser establishes a direct connection with the servers of the social network concerned.
If he is connected to the social network while browsing, the application buttons allow you to link the pages consulted to his account.
If he interacts using the plug-ins, for example by clicking the “Like” button or leaving a comment, the corresponding information will be transmitted to the respective social network and published on his account.
If the Customer does not want social networks to link the information collected through the Site to his account, he must disconnect from the social network concerned before visiting the Site.
LA CENSE is in no way responsible in any capacity whatsoever for the content or operation of any of the social networks, including those which may be linked to the Site.
Cookies enable the e-commerce part of the site to function. For example, they allow you to keep the items placed in the basket in memory while awaiting validation from the customer.
The videos on the lacense.com site, particularly in the LEARN ONLINE section, are hosted on Vimeo, which uses its own cookies. These cookies are necessary for the Customer to have access to the videos (MOOC, E-campus).
The Customer can express and modify their wishes regarding cookies at any time, by the means described below. He can choose here NOT to allow your computer to be tracked via a cookie assigning it a unique identification number. The Google Analytics web analysis tool will not record computer activity.
The customer has the possibility to object to all types of cookies, by directly configuring your browser settings:
- Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
- Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
- Safari: http://support.apple.com/kb/HT1677?viewlocale=fr_FR
- Opera: http://help.opera.com/Windows/10.20/fr/cookies.html
Blocking all cookies may prevent the normal functioning of the lacense.com site and have the consequence of depriving access to certain services.
In accordance with the recommendations of the National Commission for Information Technology and Liberties, if the customer activates an option such as “Do Not Track” in his browser, no information concerning him will be collected to establish his profile and neither him nor his terminal will not be traced.
For more information on cookies, the customer can consult the website of the Commission Nationale de l’Informatique et des Libertés: http://www.cnil.fr/vos-droits/vos-traces/les-cookies.
For any questions or comments regarding the Cense cookie use policy, please send correspondence to: Haras de la Cense RD 988 – 78 730 ROCHEFORT en YVELINES – 01 30 88 49 00.
22. INTELLECTUAL PROPERTY
This site is owned and operated by La Cense. The general structure, as well as the texts, photos, images and sounds making up the site lacense.com (hereinafter “the Site”) are the property of La Cense. Any reproduction, total or partial, of this site or one or more of its components, by any means whatsoever, without express authorization from its creator, is prohibited, and would constitute an infringement punishable by articles L.335- 2 et seq. of the Intellectual Property Code, for which La Cense reserves the right to pursue its author for violation of the aforementioned intellectual property rights.
The information, pictograms, photographs, images, texts, video sequences, animated with or without sound, and other documents accessible on the Site are subject to industrial and/or intellectual property rights and are, depending on the case, the property of La Cense or third parties. having given their consent for their posting online, such as Hélène Roche, Thierry Segard, Claude Bigeon, Alain Laurioux, Zsuzsanna Wagenhoffert and Jessica Rodrigez, Manly photo.
As such, any reproduction, representation, adaptation, translation and/or transformation, partial or complete, or transfer to another site is prohibited. Copying for private use of these different objects of rights is authorized. Their partial or complete reproduction, without the prior written consent of the creator, is strictly prohibited, with the exception of those carried out for the needs of the press within the framework of the relevant legal provisions and subject to intellectual property rights therein. being mentioned.
The brands and logos of the La Cense group appearing on the site are registered and belong to La Cense, or are subject to authorization for use. Any total or partial reproduction of these brands and logos without prior written authorization from La Cense is prohibited.
The following notice must appear on any authorized copy of all or part of the content of the Site: “COPYRIGHT 2016 THE CENSE ALL RIGHTS RESERVED”
The use of certain brands on the Site – in particular the Brands and logos of Twitter, LinkedIn, Youtube – does not imply that their respective owners approve the content of the Site. These third parties are and remain completely independent of La Cense.
LA CENSE is the exclusive owner of the intellectual property rights:
- On the Articles offered on the Site,
- On the brands associated with the Articles,
- On the Site, and in particular on its tree structure, on the organization and titling of its sections, on the visual and graphic identity, on its design, on its ergonomics, its functionalities, on the software, texts, animated or still images , sounds, know-how, drawings, graphics and any other element making up the Site,
- On the databases, their structure and their contents, designed and managed by LA CENSE for the needs of publishing the Site,
- On all design elements of the Site, whether graphic or technical,
- On the names, acronyms, logos, colors, graphics, or other signs which could be used, produced or implemented by LA CENSE.
It is therefore prohibited to reproduce in any form whatsoever, directly or indirectly, the elements referred to in the preceding paragraph, as well as to alter trademarks, patents, names, acronyms, logos, colors, graphics or others. signs appearing on the elements made available within the Site, and more generally to use or exploit these elements other than within the framework of the execution hereof.
As such, the reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited.
Any other use, without prior written authorization from LA CENSE, constitutes counterfeiting and is punishable under intellectual property law.
Any creation of hypertext links to the home page of the Site, or any other page of the Site, is subject to the prior written agreement of LA CENSE.
23. HYPERTEXT LINKS
The sole purpose of links to other sites is to facilitate consultation of the Site. LA CENSE cannot be held responsible for a third party site to which access is given via the Site. LA CENSE has no means of controlling the content of these third party sites which remain completely independent of LA CENSE.
The existence of links to other sites does not in any way mean that LA CENSE approves the content of said third-party sites. LA CENSE cannot therefore be held liable under any circumstances in respect of a third party site, its content or the exploitation of its content.
In addition, it is the responsibility of users of the Site to take the necessary precautions to avoid any contamination of the Site, in particular by one or more “viruses”, “Trojan horses” or any other “parasites”.
No hyperlink to the site lacense.com cannot be created without prior, written and express authorization from LA CENSE. In any event, LA CENSE is in no way responsible for the unavailability of such sites and LA CENSE does not examine, control, approve or be responsible for the content, advertising, products or other elements available on or via these sites.
24. MODIFICATION OF THE CUS and CGV
LA CENSE reserves the right to modify, complete, update or delete at any time the conditions of use of the Site, the Legal Information and the general conditions of sale, without first informing customers and visitors to the site. The current version is that available on the Site. Visitors and customers are invited to consult it regularly.
25. APPLICABLE LAW
These T & Cs are subject to French law.
Any dispute will fall under the exclusive jurisdiction of the French courts of the Customer's place of residence, in the absence of an amicable agreement between the Customer and LA CENSE.
These General Terms and Conditions do not in any way affect the legal rights of the Customer as a consumer. To obtain further information about their rights, they should contact their local authority or consumer advice body.
In accordance with article L. 612-1 of the Consumer Code, the consumer, subject to article L.612.2 of the Consumer Code, has the option of submitting a request for amicable resolution through mediation, within a period of less than one year from the written complaint to the professional.
Haras de la Cense has designated the mediator MEDIAVET as the consumer mediation entity.
To contact the mediator, the consumer must make their request via ae request directly on their website: https://mediavet.net/
The contact details for MEDIAVET are as follows:
126 chemin de l’abreuoir
38410 Saint Martin d'Uriage
contact@mediavet.net
The consumer can also access the European online dispute resolution (ODR) platform: https://entreprises.service-public.fr/vosdroits/R48100
Site publication date: June 30, 2023
Last updated on: February 16, 2024
